ABUS is changing the way locksmith businesses manage master key systems with its Online Ordering System (OBS), as users report faster turnaround times, fewer delays and reduced pressure on office-based support teams.
Designed to give approved locksmiths direct access to master key system information, OBS allows users to manage suites, process extensions, review pinning technical details, access cylinder and key records, and track orders through a single online platform.
For locksmith businesses handling regular master key work, the system removes the need to wait for routine information requests to be processed. Locksmiths can access the details they need when they need them and utilise the X-Press system for selected solutions, helping jobs progress more efficiently while continuing to benefit from specialist support from the ABUS technical team.
Says Alec McQuay, Director at Jeb Supplies: “OBS is a game changer. Being able to quickly access master key system information online has streamlined our workflows in the workshop and on site, and as our engineers can download what they need and take it with them that’s still true when they don’t have reliable internet access. With OBS handling that and the technical team available for specialist support, ABUS has become a vital partner in all our security projects.”
The platform supports additional cylinder requirements, replacement keys, suite extensions and ongoing maintenance work. With access to live system information, engineers working remotely or outside normal office hours can progress jobs without waiting for next-day support.
This improves overall workflow for locksmiths and reduces risk with data checks in place while also reducing routine enquiries to customer service and technical teams, allowing internal resources to focus on more complex projects and customer requirements.
OBS also provides access to documentation linked to master key systems, including pinning lists, cutting lists, cylinder schedules and order records, helping simplify the ongoing management of suites and system changes.
Colston Hendy, ABUS Technical Sales Manager, added: “OBS is the first of its kind to give locksmiths greater visibility and control when managing master key systems. What we’re seeing is businesses using the platform as part of their normal workflow, whether managing suite extensions, accessing pinning information or processing additional cylinders and keys. It’s helping simplify the administrative side of master key management while giving locksmiths quicker access to the information they need to support customers more efficiently.”